When you
think about it, who calls a cleaning contractor? It is primarily either
potential or existing customers, and despite the digital advancement with the
Internet and other platforms, the good old telephone still ranks as the most
preferred way to communicate, especially in a business environment. The urban
cleaning company has little time to man the phones, what with organising the
various teams that must head about to carry out their daily (or nightly)
contracts, and if you run such a business, it is likely you have missed more
than a few calls along the way.
Professional
Scripted Greeting
The virtual
receptionist answers all calls with a scripted greeting of your choosing and
the service can be tailored to start and finish at specific hours. As the
receptionist is fully briefed on your business, she can answer any queries
potential customers might have. One such service is that of Office
HQ call answering based in Sydney which uses receptionists with local accents, making your clients feel at
home. Not only can you write the greeting script, but any special promotions or
other important information can be relayed to the call handling company,
keeping everything up to date. If, for example, a potential client called and
wanted to know which area you cover or if you handle domestic jobs, the virtual
receptionist has all the necessary information to answer any query.
Message
Taking
Smooth
communication means everyone is always informed and with a virtual
receptionist, message taking is all part of the service, which ensures that all
your employees are on the same page. This service is ideal for emergency call
outs or out of hours contact, and should someone make an enquiry over the
phone, the virtual receptionist will pass on any related information to
respective parties. If you would like to brush up on your message taking skills, there are
informative articles with some basic points that are worth noting.
Focus on the
Task at Hand
A cleaning
contractor would have many contracts, including offices, warehouses, factories
and even hospitals and other public sector buildings and this would typically
stretch your staff, who have many responsibilities aside from answering
incoming calls. Cleaning companies are usually very mobile and that can be a
problem if there is no one in the office. Rather than hiring your very own
receptionist, let the call handling provider take the strain.
Essential
Cover
Perhaps you
have your own receptionist who is a key player in the team, handles all
incoming calls and generally keeps everyone informed. On those rare occasions
when she is sick, the call handling service will step up to the plate and
continue her good work until she returns. Then there are annual holidays and
losing someone in the office could result in lost business, but with a virtual
reception provider, a simple call is all it takes to have your phonelines
manned.
If you think
you might be losing business due to unanswered calls or have an out of hours
number you would like to cover, an online search is all it takes to put you in
touch with your local call handling provider, and together, you can ensure that
all incoming calls are handled in a professional and courteous manner.
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