• How a Cleaning Company Can Benefit From A Call Answering Service

    When you think about it, who calls a cleaning contractor? It is primarily either potential or existing customers, and despite the digital advancement with the Internet and other platforms, the good old telephone still ranks as the most preferred way to communicate, especially in a business environment. The urban cleaning company has little time to man the phones, what with organising the various teams that must head about to carry out their daily (or nightly) contracts, and if you run such a business, it is likely you have missed more than a few calls along the way.
    How a Cleaning Company Can Benefit From A Call Answering Service


    Professional Scripted Greeting

    The virtual receptionist answers all calls with a scripted greeting of your choosing and the service can be tailored to start and finish at specific hours. As the receptionist is fully briefed on your business, she can answer any queries potential customers might have. One such service is that of Office HQ call answering based in Sydney which uses receptionists with local accents, making your clients feel at home. Not only can you write the greeting script, but any special promotions or other important information can be relayed to the call handling company, keeping everything up to date. If, for example, a potential client called and wanted to know which area you cover or if you handle domestic jobs, the virtual receptionist has all the necessary information to answer any query.

    Message Taking

    Smooth communication means everyone is always informed and with a virtual receptionist, message taking is all part of the service, which ensures that all your employees are on the same page. This service is ideal for emergency call outs or out of hours contact, and should someone make an enquiry over the phone, the virtual receptionist will pass on any related information to respective parties. If you would like to brush up on your message taking skills, there are informative articles with some basic points that are worth noting.

    Focus on the Task at Hand

    A cleaning contractor would have many contracts, including offices, warehouses, factories and even hospitals and other public sector buildings and this would typically stretch your staff, who have many responsibilities aside from answering incoming calls. Cleaning companies are usually very mobile and that can be a problem if there is no one in the office. Rather than hiring your very own receptionist, let the call handling provider take the strain.

    Essential Cover

    Perhaps you have your own receptionist who is a key player in the team, handles all incoming calls and generally keeps everyone informed. On those rare occasions when she is sick, the call handling service will step up to the plate and continue her good work until she returns. Then there are annual holidays and losing someone in the office could result in lost business, but with a virtual reception provider, a simple call is all it takes to have your phonelines manned.


    If you think you might be losing business due to unanswered calls or have an out of hours number you would like to cover, an online search is all it takes to put you in touch with your local call handling provider, and together, you can ensure that all incoming calls are handled in a professional and courteous manner.

    Like Us On Facebook

    No comments:

    Post a Comment

    About Us

    Providing all information related to finance, law and education sector. If you want to know more about this blog please visit about us page to get more information.

    If you have any idea or suggestions please feel free to contact me, I will revert back you within 24 hours.

    Contact Form

    Name

    Email *

    Message *